Return & Refund Policy

Effective Date: August 24, 2026
Last Updated: August 24, 2026

At Machinery Sales, we want our customers to have a straightforward and convenient return experience. This Return & Refund Policy explains the conditions and procedures for product returns, exchanges, and refunds.

1. Returns

We accept returns for both defective and non-defective products.

Eligible products may be returned within 30 days of delivery, provided they meet the applicable return conditions outlined in this policy.

2. Product Condition

We accept returns for products that are new or slightly used.

Products may be opened or have been slightly used, but they must be returned in reasonable condition and with all applicable parts, accessories, and documentation.

Products that have been significantly damaged, modified, or misused may not qualify for a return.

3. Return Window

Customers have 30 days from the date of delivery to request a return.

Return requests submitted after the 30-day return period may not be accepted.

4. Return Method

Approved returns must be sent by mail to the return address provided by Machinery Sales.

Customers should contact us before shipping a product back so that we can provide the appropriate return instructions.

5. Return Shipping

The customer is responsible for the return shipping label and return shipping costs, unless otherwise agreed by Machinery Sales.

We recommend using a trackable shipping method and retaining proof of shipment until the return has been completed.

6. Restocking Fee

A 15% restocking fee may be deducted from the product refund amount for an approved return.

The restocking fee is calculated based on the product price and does not include applicable shipping or other charges.

7. Exchanges

We accept exchanges for eligible products.

Exchange requests must be submitted within the 30-day return window and the product must meet the applicable return condition requirements.

Customers should contact us before sending a product back for exchange so we can provide the appropriate instructions.

8. Defective Products

If a product is defective, please contact Machinery Sales as soon as possible after receiving the product.

Please provide your order information and a description of the issue. Photographs or other information may be requested to help us evaluate the problem.

9. Refunds

Once an approved return has been received and inspected, we will process the applicable refund.

The refund will be issued to the original payment method, subject to any applicable deductions, including the 15% restocking fee.

10. Refund Processing Time

Refunds are processed within 7 days after the return has been received and approved.

The time it takes for the refunded amount to appear in the customer’s account may vary depending on the payment provider or financial institution.

11. How to Request a Return

To request a return or exchange, please contact us with:

• Full Name
• Order Number
• Product Name
• Reason for Return
• Description of the Issue
• Photographs, if applicable

Please wait for return instructions before shipping the product back.

12. Contact Us

If you have questions about returns, exchanges, or refunds, please contact us:

Machinery Sales

1612 NW 84th Ave
Doral, FL 33126
United States

Email: contact@machinerystorellc.shop

Phone: +1 (806) 368-4010

E.I.N.: 88-2784668

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed

Return Window: 30 Days
Returns: Defective & Non-Defective Products
Exchanges: Accepted
Return Method: By Mail
Return Shipping: Customer’s Responsibility
Restocking Fee: 15% of Product Price
Refund Processing: Within 7 Days